MailSite Fusion - Knowledge Base

MailSite Fusion is an email server, calendar server, contact server and mobile sync server that works with Outlook 2007, ActiveSync® compatible iPhones, Windows Mobile, Android and BlackBerry smartphones and provides a low cost alternative to Microsoft Exchange

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Helo command rejected: need fully-qualified hostname

Document #:10076

Applies To:

MailSite 4
MailSite 5
MailSite 6

Synopsis:

MailSite 4,5 and 6 uses the computer name as the EHLO/HELO host when delivering. You may see delivery failures reporting:

Delivery failed error message from remote server: Helo command rejected: need fully-qualified hostname.

More Information:

If you receive the above message, follow the steps below to resolve the issue:

Get the properties for My Computer, next click the tab; Network Identification.
Click the properties button
Under Computer name specify the HOST / Computer (example; mail)
Next click the More button
Where it says, "Primary DNS suffix of this computer; enter your primary domain name.
Click OK and OK again

Now full computer name is: mail.domain.com

** You may have to restart the system**

If running MailSite 7 or later, then please review KB 10367 (see related items).

See these other knowledge base documents:

10367:How to modify EHLO name used by SMTPDA

Last revised 2008-8-20

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